![]() ![]() However I continually had problems with hotels or other entities realizing that the letter was all that was REQUIRED by laws governing an ESA animal. I went through there online questions and then realized the psychologist was already seeing was qualified to write me an ESA certification letter. So if you have to change something immediately, good luck! I needed to revise something in the letter, I sent an email out and they sent me a revised letter 4 days later. I would give them 5 stars but it is really hard to get in contact with someone especially if it is an emergency. ![]() I was worried about all the negative reviews but I took a chance. I am very pleased with being able to use my letter. ***Update** I had no problems with the letter when I arrived to the check in counter for Delta. This time, I am flying out on Delta, I submitted the required forms and the letter, they approved me within minutes. ![]() Next time, I flew out of Houston still on Southwest, they were a little more "by the books" but we got approved, no pre-boarding :(. For Southwest, I arrived at the check-in counter (in ATL) the lady read my letter approved me AND gave me pre-boarding (first time getting that!). I have only used the travel letter and so far my dog and I have been approved to fly on Southwest and Delta. Flew Southwest and Delta.Approved on Both
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